Contact Us

Have a question about an order, a stone, sizing, or a return? We're a small team in Chongqing, China, and a real person reads every message.

Email Us

The fastest way to reach us is by email: nexussidus.store@gmail.com

We reply within 6 hours on business days — usually much faster.

What We Can Help With

Order status & tracking — include your order number and we'll send a personal update.
Returns & exchanges — see our Refund Policy, then email us to start.
Shipping questions — see our Shipping Policy for processing and delivery times.
Sizing & custom requests — we offer custom sizing at no extra cost.
Damaged or incorrect items — email us within 7 days of delivery with photos or a video.

Our Responsibility

Once your order ships, we provide a tracking number and stay with you until it's delivered. If a parcel is lost in transit or arrives damaged, we will make it right — see our Refund Policy for full details on how each situation is handled.