Frequently Asked

Take the Soul Matrix reading on the homepage. It takes 60 seconds, asks for your birth date and (optionally) your MBTI, and recommends stones aligned with your zodiac, element, and life path.

Natural stone has natural variation. Our photos show typical pieces, but the stone you receive will have its own unique pattern, vein, and depth. We consider this a feature, not a flaw.

All bracelets use an adjustable sliding knot, fitting wrists 6.5" to 8.5". For larger wrists or custom sizing, email us — we make custom sizes at no extra cost.

Yes — genuine mulberry silk, not nylon or poly-blend. It is hand-knotted by our six-person team in Chongqing.

Our atelier and warehouse are in Chongqing, China. All US orders ship via DHL Express or USPS Priority. We dispatch within 24 hours of order placement.

Processing takes 2–5 business days, then estimated delivery is 10–18 business days after dispatch ($14.95; free over $75). We ship to the US, Canada, and South Korea. See our Shipping Policy for details.

Depending on the destination country and order value, import duties or taxes may apply. Low-value orders are often within duty-free thresholds. Please contact us if you have any questions.

You'll receive a tracking link by email within 24 hours of dispatch. You can also email us anytime at nexussidus.store@gmail.com and we'll send a personal update.

Yes — we currently ship to the United States, Canada, and South Korea. We're expanding to more countries. Sign up for the newsletter at the bottom of the homepage to be notified.

For quality issues, damage, or wrong items, we offer a full refund or free exchange within 30 days of delivery. Change-of-mind returns are accepted within 14 days for unworn standard bracelets (customer pays return shipping). Please review the product details before ordering. See our Refund Policy for full details.

Email us at nexussidus.store@gmail.com with your order number. We'll reply with return instructions and the return address. For quality issues we cover return shipping; for change-of-mind returns the customer pays return shipping. Refunds are processed within 5–12 business days of us receiving the item.

Yes — first repair is FREE within 90 days of purchase. After that, we charge $5 + shipping for re-stringing. Just email us with photos and your order number.

Usually yes. Send us a photo of what you have left. Replacement stones cost between $4 and $18 depending on type, and we'll re-string the whole bracelet at the same time.

Care tips: (1) Wipe gently with a soft, dry cloth. (2) You may briefly rinse under cool running water for 30 seconds. (3) Avoid prolonged direct sunlight on Citrine — it can fade the color over years.

Take it off in the shower — soap, shampoo, and conditioner can dull the stones over time. Wearing while sleeping is fine.

We make zero medical, supernatural, or psychological claims. We make beautiful, well-crafted bracelets from authentic stones, prepared with intention. Decide for yourself what "works" means to you.

Either works. In some Eastern traditions the left wrist is considered "receiving" and the right is "giving" — but ultimately, wear it where it feels right and where the cord fits comfortably.

Nexus Sidus is a small atelier founded in 2024 in Chongqing, China — a brand built around stones, restraint, and intention. No factory shortcuts, no spiritual hype. Read more on the Why Us page.

No. We hold inventory in Chongqing, hand-string every bracelet, quality-check twice, and ship from our own warehouse. There is no third party in the middle.

Email is fastest: nexussidus.store@gmail.com — we reply within 6 hours, usually faster. For social: @nexussidus.